By enrolling in a programme, the student or the student’s parent, caregiver or guardian agrees to the terms and conditions below.
1. Secure your place
Students are encouraged to enrol and pay in advance to secure their place on the programme and avoid disappointment. TTTC cannot reserve places on programmes until the student has enrolled and the full payment has been received.
Enrolments usually open 5-6 weeks before a course starts. (We have noticed some of our regular students may assume that they are automatically enrolled for the next term, but this is not the case, so please make sure that you enrol for each term.)
2. Course Fees
Course fees are calculated for the entire term and must be paid in full by the first day of the term or earlier. The course fees cannot be paid on a class-by-class basis.
3. Late Enrolments
TTTC may allow students to start the course after it has started. This may only occur if there are spaces available in the class mentioned, and at the full discretion of TTTC. In this case, before a student attends their first class, students must pay the full-term fee for that term. Any late enrolments are charged an administration fee of $20.
4. Discounts and Refunds
There is no discount or refund for any missed classes during the term (e.g., if the student is sick or away) or withdrawal from the course once the term has started.
5. Class Cancellation
In the rare event TTTC has to cancel the full-term course, students will receive a refund, may transfer to another term or potentially transfer to another course (if available). No transfer fee is payable in this situation. The student may select which option they prefer.
TTTC may, at its complete discretion, at any stage prior to or during a holiday or term programme cancel any programme if TTTC considers the number of enrolled participants is too low. In this event, TTTC will refund any remaining course fees for any cancelled programme that may be due to the participants, less the fees for any part of the programme or classes already attended.
If a class is cancelled, TTTC will, at its complete discretion, provide a make-up class or refund.
6. Payment Options
Payment may be made online by internet banking and credit card. You may also pay for classes at the TTTC reception desk prior to the start of the programme.
7. Your Contact Details
It is the responsibility of the student (if over 18 years) or student’s parent, caregiver, or guardian to ensure the TTTC reception have your current contact details. Please ensure the contact details are correct, kept up to date and include full name, address, phone number and email, and date of birth for students under the age of 18. These details will only be held by TTTC and will not be passed on to any third parties other than the TTTC coach running the student’s class, or as required by legislation.
8. Health, Safety, Injury and Medical Conditions Policies and Procedures
8.1 TTTC takes all practicable steps to ensure the safety of its students, coaches, and employees to provide a safe environment, but please note that sports by their very nature carry a potential risk of injury or accidents despite adequate precautions. TTTC is not liable for personal injuries sustained or any loss or damage of personal property whilst on the premises.
8.2 TTTC provides qualified and experienced coaches, who actively promote safe practice in accordance with the Health and Safety at Work Act 2015 and TTTC policies and procedures.
8.3 It is the students or student’s parent, caregiver’s, or guardian’s responsibility to notify TTTC of any injury or medical condition prior to class. TTTC has no liability in respect of any pre-existing medical condition or injury whether disclosed or not. The student or student’s parent, caregiver or guardian indemnifies TTTC against any loss, damage or expense of any kind arising from such an injury or pre-existing medical condition.
8.4 A first aid kit is available at TTTC reception. We do not provide anyone with Panadol or equivalent, nor do we administer students’ medication.
8.5 TAPAC Performing Arts Programme students are under supervision while in class time only. Tutors and TAPAC staff cannot be responsible for supervision of students outside their allocated class time.
9. Complaints Policy
9.1 TTTC is proud of the quality of its classes and its Coaches. If you have any complaint or concern, we encourage you to raise it with us at the earliest opportunity. We assure you of a careful and sympathetic listening to your concerns.
9.2 Please send any complaints or concerns to info@tttc.co.nz
10. Photography or Filming
10.1 By enrolling in the course the student and the student’s parent, guardian or caregiver agrees that TTTC has the right, at any time whilst the student or the student’s parent, guardian or caregiver are on TTTC premises to record, photograph or film the student or the student’s parent, guardian or caregiver including, without limitation, during the course or class provided such recording, photography or film is only used by TTTC for publicity, promotional, educational or funding purposes of TTTC or any of its activities. The student and the student’s parent, guardian or caregiver authorises TTTC to transmit, distribute, exhibit, license and use the photographs (or any reproductions or adaptations of the images) and/or recording (or any part) on any media in perpetuity. It is also understood and agreed that the student and/or the student’s parent, guardian or caregiver will not receive any payment for these photographs and/or recordings.
10.2 Any filming, recording or photographing by students of any other person at TTTC including, without limitation, other students within their class must be done with that person’s or persons’ express permission and may only be used for personal purposes. Any such footage or images must not be posted online or reproduced publicly, or shared with anybody else, or used for any commercial purposes, without the specific written permission of the person(s) in the film, photograph, or recording.
11. Code of Conduct
By enrolling, the student and their parent, caregiver or guardian agree to adhere to the TTTC Visitor Code of Conduct set out at the end of these terms and conditions. In the case of a breach TTTC reserves the right to call security, remove the offending person from the premises, cancel the enrolment or do anything else that may be reasonable in the circumstances.
12. Child Protection Policy
TTTC is fully committed to the safety, security, and well-being of all children in its care whilst participating in TTTC activities. TTTC understands the needs of children and makes their safety and security a priority. The TTTC Child Protection Policy (2019) reflects these values and supports the organisation in creating a safe environment for children, as well as for staff. To view a copy of TTTC’s Child Protection Policy please check below for all related files.
13. Amendments to Terms and Conditions
TTTC may amend these terms and conditions from time to time at its complete discretion. The student and the student’s parent, caregiver or guardian agree to review these terms and conditions prior to the start of each term or course.
TTTC VISITOR CODE OF CONDUCT
1. Code of conduct
1.1 Compliance with the rules, policies and procedures contained in this Code constitutes a requirement of entering, visiting, or using all or any part of the TTTC venue including its grounds and car park.
1.2 All visitors are expected to:
(a) exercise expected and decent standards of behaviour.
(b) demonstrate courtesy and respect for other visitors, TTTC staff and students.
(c) comply with all laws, reasonable instructions, and TTTC policies and procedures; and
(d) maintain appropriate standards of attire.
2. Unacceptable Behaviour
2.1 TTTC regards the following as unacceptable behaviours:
(a) physically abusing, fighting, or threatening another person while on TTTC premises.
(b) irresponsible or unacceptable behaviour including obscene language that could cause offence.
(c) causing injury or endangering the safety of themselves, employees, students or their friends or families, contractors or the public including (but not limited to) failing to properly use equipment, or failing to report any accident or near accident.
(d) irresponsible or unauthorised use of fire prevention or safety equipment, or other TTTC property.
(e) driving near TTTC or in the car park at a speed exceeding the speed limit, or in a dangerous or careless manner.
(f) committing any act that results in wastage and/or damage to property.
(g) unauthorised possession, use, or removal from TTTC premises or movement of any TTTC property or property belonging to another person.
(h) falsifying any records submitted to TTTC or other acts of dishonesty.
(i) unauthorised consumption of alcohol or drugs at TTTC, or being, in the opinion of TTTC, affected by alcohol or drugs.
(j) possession of illegal drugs.
(k) serious harassment of any person while on TTTC premises or business.
(l) conduct which could seriously damage the reputation of an individual or TTTC.
(m) smoking in a smoke free area.
(n) any other actions deemed to be of a sufficiently serious nature that has or could seriously affect the operations of TTTC.